It is essential that you provide a complete and accurate shipping address when ordering. No responsibility will be taken by Eminence Collection for delivery failure or loss of goods on account of shipping to an incomplete or incorrect address.
Eminence Collection offers free untracked regular mail shipping worldwide with delivery generally in 10 to 30 days, depending on destination.
However, we always strongly recommend purchasing optional tracking of regular mail packages from $5.00.
Without tracking, just like you, Eminence Collection is not be able to access any information whatsoever on a package's location or status. (See the important note on tracking regular mail packages below.)
Regular mail delivery times can vary considerably due to customs clearance and national postal service delays in the country of destination, and long delays are common in particular to countries of the Middle East, Central America and Africa. Allow up to 60 days for deliveries to countries in these regions.
Express rapid courier shipping with delivery generally in 3 to 5 days can be purchased from US$30.00. This is a door to door delivery service.
Note on tracking regular mail packages -
Prior to arrival in the destination country packages can be tracked here (select Asia Pacific as area of origin):
After arrival in the destination country the package is handed over to the national postal service for delivery, and can only be tracked on that national postal service's online package tracking facility.